splolabs

Contact support

Tell us what would make Splo Labs work better for you.

Send product feedback, bug reports, account questions, or billing issues to our support inbox. We read every message and reply as soon as we can, usually within a few business days.

What we can help with

A few examples help us route your message and respond with the right context.

Account or billing

Ask about sign-in, plan status, checkout, invoices, or billing portal access.

Bug reports

Tell us what happened, what you expected, and which page or workflow was affected.

Search quality

Share examples when results, filters, outlier scores, or analysis outputs feel off.

Product feedback

Send workflow friction, feature requests, or ideas that would help your creator research.

Before you email us

The more specific the report, the faster we can understand the issue and follow up.

Helpful details to include

  • The email address you use for Splo Labs
  • The page, search, video, or channel you were working with
  • What you expected to happen and what happened instead
  • Screenshots or short screen recordings when they help explain the issue

If a message includes sensitive account or payment information, we may ask you to resend it without those details.

FAQ

Can I contact support without signing in?

Yes. You can email us from any account. If your question is about billing or saved work, include the email address you use for Splo Labs.

What should I include in a bug report?

Include the page URL, the search or video you were using, what went wrong, what you expected, and any screenshots that make the issue easier to reproduce.

Can I send feedback about search results or analysis quality?

Yes. Concrete examples are the most useful: the keyword, filters, video or channel, and what felt missing, noisy, or inaccurate.

Where should I ask billing questions?

Email support and include the account email you used at checkout. Do not send payment card details by email.

Can I request a feature?

Yes. Tell us what you are trying to do, why it matters for your channel, and how you handle that workflow today.